I. Site Planning and Preliminary Design

Q1: What information do I need to provide to EliteCJ to start an indoor playground project?

A: To ensure accurate planning, we recommend providing:

1. Original CAD drawings of the site or a hand-drawn sketch with detailed dimensions (length, width, height);

2. Site photos or videos (marking pillars, entrances, fire hydrant locations);

3. Your target budget range and preferred design theme (e.g., macarons, forest, or science theme).

Q2: Is EliteCJ’s 3D design service chargeable? How long does the design cycle typically take?

A: We offer free customized design proposals to prospective clients. After receiving your accurate site dimensions and requirements, our design team will typically submit a first draft within 3-5 business days and provide unlimited adjustments based on your feedback.

II. Production Quality and Safety Standards

Q3: What international safety certifications does EliteCJ’s playground equipment meet?

A: Safety is our bottom line in production. Our products strictly adhere to ASTM F1918 (USA) and EN 1176 (Europe) standards. All products have passed CE certification, TUV Rheinland certification, and ISO9001 quality management system certification. All PVC, sponge, and plastic parts used have flame-retardant and non-toxic test reports.

Q4: How long is the production cycle for indoor playground equipment?

A: Production time mainly depends on the size and complexity of the project. Typically, the production cycle for a standard medium-sized indoor playground (100-300 square meters) is approximately 15-25 days. For customized projects involving complex interactive electronic equipment or extra-large slides, the time may be slightly longer.

III. Regarding Pre-assembly, Logistics, and Customs Clearance

Q5: How do you ensure the equipment can be perfectly assembled on my site before shipment?

A: We implement a strict factory pre-assembly system. Before shipment, we conduct a 1:1 assembly test of the frame structure and core functional components and record a test video to send to the customer for confirmation. This effectively avoids problems such as inaccurate hole positioning or missing parts during on-site installation.

Q6: Does EliteCJ support global shipping? How are shipping costs calculated?

A: Yes, we have over 10 years of international logistics experience and support various trade terms such as CIF, DDU, and DDP. Shipping costs are calculated based on the volume of goods (CBM) and real-time market rates at the destination port. We optimize container loading algorithms to maximize container space savings, reducing your transportation costs by 10%-15%.

IV. On-site Installation and After-sales Service

Q7: Can I install the equipment myself without professional personnel?

A: Yes. We provide a very detailed installation package, including 3D installation drawings, a live assembly video, and a detailed parts list. For large and complex projects, we also provide overseas engineer support, with our professional technicians traveling to your country to guide the installation.

Q8: What is the warranty period for the equipment? What happens if parts wear out later?

A: We offer a 3-5 year warranty on the main steel frame structure and a 1-year warranty on soft padding and easily damaged parts (such as ball pit balls and elastic ropes). Outside of the warranty period, we provide spare parts at factory prices on a long-term basis. With each shipment, we also include an additional 3%-5% of easily damaged spare parts for unforeseen circumstances.